Last updated: 4 June 2026
These Terms of Service ("Terms") govern your access to and use of the Triaga platform ("Triaga", the "Service"), operated by [Legal entity name], a company registered in England and Wales (company number [00000000]), whose registered office is at [registered address] ("we", "us", "our"). By creating an account or using the Service you ("you", the "Customer") agree to these Terms.
Triaga is a software platform that helps letting agents, property managers and landlords triage, manage and document property maintenance issues, including support for record-keeping relevant to the Social Housing (Regulation) Act 2023 and associated "Awaab's Law" requirements. Triaga includes AI-assisted features that propose actions, draft messages and summarise information.
Triaga is a tool that supports your own compliance processes. It does not provide legal advice and does not guarantee compliance with Awaab's Law, the Homes (Fitness for Human Habitation) Act, or any other law or regulation. You remain solely responsible for meeting your legal obligations to tenants, landlords and regulators, for the accuracy of information you enter, and for the decisions you take. AI outputs are suggestions only and may be incomplete or wrong — you must review them before acting.
Where the Service is provided to you free of charge for evaluation or as a design partner (a "Pilot"), it is provided "as is", may change or be withdrawn at any time, and carries no service-level commitment. We may contact you for feedback. Either party may end a Pilot at any time on notice.
You agree not to:
The Service can send emails and SMS messages to tenants, landlords and contractors on your behalf (including AI-drafted content). You are responsible for the content of those communications and for having a lawful basis to contact those recipients.
Our handling of personal data is described in our Privacy Policy. Where we process personal data of tenants, landlords or contractors on your behalf, we act as a processor and you act as the controller; a data processing agreement is available on request and forms part of these Terms.
We and our licensors own all rights in the Service. You retain ownership of the data you submit ("Customer Data") and grant us a licence to process it solely to provide and improve the Service in accordance with the Privacy Policy.
We aim to keep the Service available but do not guarantee uninterrupted access. We may update features, and will give reasonable notice of material changes to these Terms.
Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or for fraud). Subject to that, and to the maximum extent permitted by law: the Service is provided without warranties of any kind; we are not liable for indirect or consequential loss, or for loss of profit, goodwill or data; and our total aggregate liability is limited to the greater of (a) the fees you paid us in the 12 months before the claim, or (b) £100 where the Service is provided free of charge.
You may stop using the Service at any time. We may suspend or terminate access for breach of these Terms. On termination we will, on request and within a reasonable period, make your Customer Data available for export and then delete it in line with the Privacy Policy.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Questions about these Terms: [legal@yourdomain].